Privacy Policy for Tropicoal.id

Effective Date: August 1, 2025

Thank you for visiting Tropicoal.id. Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and under certain circumstances, share your personal information when you use our website or our services, including when you fill out a contact form or a lead generation form from platforms like LinkedIn.

By using this website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

a. Data You Provide Directly When you contact us through a contact form, request for a quote, or a lead generation form (e.g., from a LinkedIn ad), we may collect personal information such as:

• Full Name

• Email Address

• Phone Number / WhatsApp

• Company Name

• Country of Origin

• The content of the message or inquiry you send

b. Data Collected Automatically When you visit Tropicoal.id, we may collect certain information automatically from your device. This information may include:

• IP (Internet Protocol) address

• Browser type and version

• The pages of our site that you visit, the time and date of your visit, and other statistics.

• This data is collected using cookies and similar tracking technologies to improve the functionality of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your inquiries, requests for quotes, and to provide the information you request.

• To communicate with you as a follow-up to your interest in our export services.

• To provide, operate, and maintain our website.

• For marketing and promotional purposes, where we may send you information about products or services that may be of interest to you.

• To comply with applicable legal obligations.

3. Information Sharing

We highly value the confidentiality of your data. We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared under the following limited conditions:

• With your consent.

• To comply with legal obligations, a court order, or a legitimate government request.

4. Data Security

The security of your data is our priority. We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request correction or updates to your inaccurate data.

• Request the deletion of your personal data from our systems.

• Opt-out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us via:

• Email: sales@tropicoal.id